Shipping & Return Policies
If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or for items that are defective. Merchandise returned that appears to be used may be subject to a restocking fee. Gift Cards cannot be refunded or replaced.
You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
- Time: You have 30 days from purchase to request a refund.
- Method of Refund: Refund will be applied to the original form of payment.
- Product Condition: Product must be new or like new condition in order to return.
- Refund Contact Info: Contact us in-store, over the phone, or by email at Support@dirtroosterbicycles.com
- Charges: Customer is responsible for any shipping costs related to the return.
- Return Shipping Address:
- Dirt Rooster Bicycles Attn: Web Support
- 35 Mellor Ave. Catonsville, MD 21228
Labor fees, such as custom wheel builds or other services, are non-refundable. Oversize items may incur additional shipping charges. We reserve the right to limit quantities of items in favor of shop use.
We do not ship outside of the continental USA.
FREE Shipping on orders over $50 does not apply to oversized items or split shipments from multiple distribution centers: Complete Bikes, Frames and Wheels. Our FREE Shipping is only applicable for orders being shipped within the continental USA (This excludes; Alaska, Hawaii, and US Territories).
When free shipping is selected we will ship your order with the carrier of our choosing that will deliver your order within 2-6 business days. If you would like to make special shipping instructions, please give us a call before placing your order to arrange that.
*We reserve the right to modify shipping expenses in special circumstances. We reserve the right to deny and refund an order if you are outside of our general shipping area for free shipping.