Frequently Asked Questions
1. How do I place an order ?
Placing an order with us is simple! Browse our selection, add your desired items to the cart, proceed to checkout, and follow the prompts to complete your purchase. If you encounter any issues, our customer support team is always available to assist you.
2. What forms of payment do you accept?
We accept various forms of payment to accommodate your preferences:
- Visa
- MasterCard
- American Express
- Discover
- Stripe
- PayPal
- Dirt Rooster Gift Card
3. How quickly will my order ship?
Orders typically ship within 1-3 business days, depending on the item's location (in-store inventory or supplier fulfillment). Please note that we do not ship on weekends.
4. Can I track my order?
Absolutely! Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the status of your delivery.
5. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Please refer to our Return & Exchange Policy for detailed information on how to initiate a return or exchange, including eligibility criteria and procedures.
6. Do you offer international shipping?
Currently, we only ship within the continental US.
7. How can I contact customer support?
For any questions, concerns, or assistance, our dedicated customer support team is here to help! You can reach us at Support@dirtroosterbicycles.com or visit us at Dirt Rooster Bicycles, 35 Mellor Ave. Catonsville, Maryland 21228.
8. Are the products on your website covered under warranty?
Many of our products come with a manufacturer's warranty. Please check the specific product details or contact us for information regarding warranty coverage, terms, and conditions.
9. Can I purchase a Dirt Rooster Gift Card online?
Yes, you can purchase a Dirt Rooster Gift Card online through our website. It's the perfect gift for cycling enthusiasts!
10. How can I stay updated on promotions, events, and new arrivals?
Stay connected with Dirt Rooster Bicycles by subscribing to our newsletter and following us on our social media channels. This way, you'll never miss out on exciting promotions, events, and the latest product arrivals!
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We hope this FAQ section provides helpful information for your shopping experience on the Dirt Rooster Bicycles website. If you have additional questions or require further assistance, feel free to contact us at Support@dirtroosterbicycles.com
Your satisfaction is our top priority!